Switch to Virgin Media
Switching to Virgin Media is very easy and we'll do our best to switch your connection without interruption.
In order to move your broadband services to Virgin Media you need a Migration Authorization Code (MAC).
A MAC code is a 17 to 18 digit code and should look similar to this example: BBIP12345678/9AB12.
If you have a Migration Authorisation Code (MAC) enter your code online during the registration process or give us a call on 0845 045 0001.
If you don't have a Migration Authorisation Code (MAC) you need to call your current provider and ask them for a MAC to move your broadband services to Virgin. It is standard procedure to ask for it and your provider must give you the MAC in 5 working days.
Note that the MAC has an expiry time on it of 30 days so make sure you provide it to us as soon as you can.
Below are some useful phone numbers for broadband providers to help you with requesting your MAC.
- Orange 0844 871 0079
- AOL 0844 499 5555
- Talk Talk 0870 444 1820
- Tiscali 0871 222 3311
- BT 0800 800 150
- Sky 0870 551 5515
You should only be without broadband for a maximum of a couple of hours while the switch occurs, and it could happen at any time up to midnight that day.
Once we've got all your details we'll send you an email telling you what date your National Broadband will be activated.
If you don't know who the broadband service is being provided by, please contact BT and request that they remove the service from your line.
If you are a customer with a non-BT line
If you are with a non-BT provider who supply broadband through privately owned network located between the local BT exchange and your home (local loop unbundling (LLU) network), you don't have a number recognized as a telephone line on the BT network, which you need in order to get National Broadband.
To get National Broadband service in this instance, follow the steps below:
- BT on 0808 100 5152 to get your phone line reactivated, or order online at www.bt.com.
- Contact your current provider and cancel the broadband on your phone line.
- Call us to order National Broadband.
Your current provider can take up to 5 days to cancel the broadband on your phone line and another five days for BT's database - which we use for reference - to be updated.
So, if you are a customer with a non-BT line, it may take up to 10 days in total for your National Broadband to go live.
We'll let you know email and/or text when your National Broadband will go live.