Ofcom's Voluntary Code Of Practice for Broadband Speeds FAQs
What is the Ofcom Code of Practice?
It is a voluntary code that all broadband providers have agreed to adhere to when signing up new customers. The code will ensure that all customers have an accurate view of their expected Broadband speeds once their service goes live.
What information will I receive as a result of the Ofcom Code of Practice?
If you're a Virgin Media National customer, you'll be given an estimate of the broadband speed that your line can support, a simple explanation as to why broadband speeds can vary at different times of the day, our traffic management and fair usage policies.
What does the Ofcom Code of Practice mean for me as a customer?
It means that customers can make informed decisions on which service to purchase based on accurate information for your individual line from each provider. It also means that if an ADSL Service Provider estimates a speed at time of sale that is significantly higher than you actually receive then the service provider must try to fix your line to reach the estimated speeds or let you leave your contract if you are within the first three months.
Where can I find out more about the Ofcom Code of Practice?
The full code of practice is available on the Ofcom Website for you to have a look at.
How can I find out more about Virgin Media's broadband performance and factors that might affect my service?
You can find lots more info on our website. Just click one of the links below, depending on which kind of broadband you have with us.
National broadband performance.
Where can I find out more about Virgin Media's Traffic Management and Acceptable Use policies?
We've got all the information on our website - just click on one of the links below.