Contact us
Please select an option below that best describes what you need. This way, we can ensure that you get to the right place first time and get the answers you need quickly!
Save yourself a call
You could save yourself a phone call and try our online help first.
Chat - Remote Assistance
If you have a technical issue you can now chat online with our technical support agents.
By phone
Bill and payments
Call 0845 454 2222 and select Option 1 when prompted.
Service fault or technical support
Broadband or Phone service:
Call 0845 454 2222 and select Option 3 when prompted.
Dial up service:
24Seven: 0906 217 0002
Pay As You Go: 0906 217 0003.
Moving house
Call 0845 454 2222 and select Option 2 when prompted.
Making a change or general enquiry
Call 0845 454 2222 and select Option 1 when prompted.
By Post
Making a complaint or giving feedback
We aim to resolve all written complaints within 28 days and to respond to all e-mails within 48 hours. For information about our Complaints procedure and how to take further then please refer to our Code of Practice.
Virgin Media National,
PO Box 622,
SWANSEA,
SA1 9GW
PC Help
If you have computer problems not related to your Virgin Media service, you can talk to our PC experts. Call 0906 991 0001**
**Calls cost £1 per minute. The line is open from 8am to 11pm seven days a week.