My account
Managing your Virgin Media account
You have the option to make changes to your Virgin Media account online. You can change your Internet package, your payment details, your Registered Phone Number and your password.
Change phone number
If you use Virgin Media 24seven, you can change your Registered Phone Number up to once a month.
Change payment details
Update us with any changes to your credit or debit card details here.
Change password
You can change your existing password in the Self care section. If you've forgotten it, don't worry, you can get a new one - just click here.
My connection
Lost your connection settings? You can reset your connection to your Virgin Media service here.
Self care
Change your password, add Broadband Extras, update your Security Profile and add further email addresses here.
Mail forwarding
Choose this option if you need to forward your emails to another account.
Newsletter subscriptions
Keep up to date with Virgin Media and subscribe to our newsletters.