My account


Managing your Virgin Media account

You have the option to make changes to your Virgin Media account online. You can change your Internet package, your payment details, your Registered Phone Number and your password.

Account summary

Account summary

Check and update all your account details and personal.

Change personal details

Change personal details

Update your name and other details.

Change address

Change address

You can update or change your postal address here.

Change phone number

Change phone number

If you use Virgin Media 24seven, you can change your Registered Phone Number up to once a month.

Change payment details

Change payment details

Update us with any changes to your credit or debit card details here.

Change package

Change package

You can change your Internet access option here.

Change password

Change password

You can change your existing password in the Self care section. If you've forgotten it, don't worry, you can get a new one - just click here.

View your eBill

View your eBill

Keep an eye on your Virgin Broadband and Talk bills online.

My broadband order

My broadband order

You can track the progress of your Virgin Broadband order online.

My connection

My connection

Lost your connection settings? You can reset your connection to your Virgin Media service here.

Self care

Self care

Change your password, add Broadband Extras, update your Security Profile and add further email addresses here.

Mail forwarding

Mail forwarding

Choose this option if you need to forward your emails to another account.

Newsletter subscriptions

Newsletter subscriptions

Keep up to date with Virgin Media and subscribe to our newsletters.