This section allows you to update your connection settings. These tell your computer your username, password and key Virgin Media details like Internet and email servers and the number to dial when you connect to the Internet or download your emails.
You should update your settings if:
you need to set up your Virgin Media account on your computer
you've changed or upgraded your computer
you've deleted or changed your Internet connection settings
If you need to re-install your connection settings, you will need the following information:
Your Virgin Media email address
Your Virgin Media username (the bit before the @ in your email address)
Your phone number:
The phone number you registered for your Virgin Media service
POP logon name:
The bit before the @ in your email address
POP logon password:
The same as your Virgin Media password
Make sure 'Obtain IP address automatically' is selected in the Dial-up Connection properties > Networking box.
Make sure 'Obtain DNS server address automatically' is selected in the Dial-up Connection properties > Networking box.
Dial up Internet numbers
Pay As You Go:
0844 0544 020 (Internet calls are charged at 4p per minute during the daytime, evening and weekend, if you have a BT line.)
Contact the call centre on your usual support number
Broadband customers only
Add @adsl.virgin.net to your Virgin Media username
For instructions on how to set up your Internet connection, see
You may want to print this information for your records.