Broadband help

This section contains all the help you will need for getting the most out of your National services, and troubleshooting any problems you may have.
Broadband Basics
When will my service be activated and how will I know?
What are the allowances on National?
What do I need to get faster broadband line speeds?
Can I connect to any of the National Plans with more than one PC? ...more
What do I need to know between registration and activation?
What happens after I register?
Ordering broadband modems, wireless routers and filters
When and where will my National Starter Kit or Wireless Kit be delivered?
What happens on the day my line is activated?
Can I use my existing (dial up) account in between registration and activation? ...more
Installing your National service
National Wireless Kit users
National Starter Kit users
Configuring your computer for National
Connecting to National
Drivers for the SpeedTouch modem ...more
Connection Checklist
How do I test my modem?
Is your username and password correct?
Have you upgraded or bought a new computer? ...more
Using broadband
Troubleshooting for your Virgin Media Starter Kit equipment
Common error codes and solutions
Broadband resources ...more