Broadband help
This section contains all the help you will need for getting the most out of your Virgin Broadband services, and troubleshooting any problems you may have.
Broadband Basics
When will my service be activated and how will I know?
What are the allowances on Virgin Broadband?
What do I need to get faster broadband line speeds?
Can I connect to any of the Virgin Broadband Plans with more than one PC?
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What do I need to know between registration and activation?
What happens after I register?
Ordering broadband modems, wireless routers and filters
When and where will my Virgin Broadband Starter Kit or Wireless Kit be delivered?
What happens on the day my line is activated?
Can I use my existing (dial up) account in between registration and activation?
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Installing your Virgin Broadband service
Virgin Broadband Wireless Kit users
Virgin Broadband Starter Kit users
Configuring your computer for Virgin Broadband
Connecting to Virgin Broadband
Drivers for the SpeedTouch modem
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Connection Checklist
How do I test my modem?
Is your username and password correct?
Have you upgraded or bought a new computer?
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Using broadband
Troubleshooting for your Virgin Media Starter Kit equipment
Common error codes and solutions
Broadband resources
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