How do I set up my Virgin.net Wireless Kit to access
Step 1 - starting the hardware installation
- Insert the Virgin.net Wireless Kit Installation wizard CD into your computer.
- The CD should run automatically and display the main menu as shown in the picture below
Tip: If the CD fails to run automatically, open Windows Explorer,
locate your CD/DVD drive, browse the contents of the CD, locate and double click setup.exe.
- Select 'Quick Install Guide' and follow the on screen instructions, clicking the 'Next' button to proceed through the installation wizard.
- During the installation process, you will be shown how to connect the supplied RJ11 telephone cable, ADSL filters and wireless router to your computer.
Step 2 - Connecting your wireless router to your telephone line
- During the installation process you will be asked to connect your wireless router to your telephone line:
- Simply connect one end of the grey telephone cable (RJ11) to the grey coloured DSL socket on your router.
- Then connect the other end of the grey cable to the ADSL socket on one of the supplied ADSL Filters as shown:
- Next, plug the ADSL filter into the telephone wall socket closest to where you would like to locate the wireless router.
- If the telephone socket is already in use (i.e. with a telephone handset, fax machine or SKY box) simply use the telephone socket on the ADSL filter to plug the telephone handset (or other device) back in. This enables your wireless router and phone / fax / SKY box to be plugged in to the same phone line at the same time.
Tip: If you have two telephone lines, please ensure that your wireless router is plugged into the line which we activated your Virgin.net Broadband service on.
Tip: In order for you to use your telephone line for other devices (like a telephone or fax machine) whilst connected to Virgin.net Broadband, an ADSL filter must be fitted to all telephone sockets that have devices connected to them. This includes devices such as satellite/digital TV receivers (such as SKY) and alarm systems. The Virgin.net Broadband wireless router comes with two ADSL filters. If you need more, additional filters can be ordered from our Equipment shop.
Step 3 - Connecting your wireless router to your computer
Next you will be asked to connect your wireless router to your computer
The two connection methods available for this are:
- To make installation easier, we recommend that you connect the wireless router to your computer using the supplied cables even if you intend to connect your computer wirelessly for day to day use.
RJ45 Ethernet cable (preferred method)
What you need:
- A spare Ethernet port on your computer.
- When prompted, plug one end of the supplied RJ45 Ethernet cable into your computer's Ethernet port and the other into the first Ethernet socket on the back of your wireless router.
What you need:
- A spare USB port on your computer
- When prompted, plug the rectangular end of the supplied USB cable into your computer's USB port and the fat end into the USB socket on the back of your wireless router.
Your computer should detect the wireless router and automatically install the correct drivers from the installation CD. Simply follow the on screen instructions to complete the driver installation and you will be returned to the Installation wizard.
Tip: You may be need to restart your computer to complete the driver install. If this is the case, simply re-insert the Installation CD and follow the steps above to continue the Installation wizard once your computer has restarted.
Tip: If you decide to connect your wireless router to your computer using the USB cable, please ensure that it is plugged directly into the USB port on your computer or into a powered USB hub. Plugging the broadband modem into a non powered hub, or another non powered device (for example a keyboard) may prevent the wireless router from working correctly.
Tip: You may find the diagram below useful:
Step 4 - Completing the installation
Once you've connected your wireless router and filters, look at the front of your wireless router - you should see the following:
- Static green PWR light
- Static green DSL light,
(please note that it can take up to a minute for these lights to stop flashing).
In addition, and depending on which cable you used to connect your wireless router to your computer, you should see the following:
- Either a green light under 'USB'
- Or a green light under 'Ethernet'
This indicates that your Virgin.net Broadband account has been activated and you are ready to configure your wireless router. Please continue to Step 5.
Tip: If the DSL or PWR light continues to flash green, or the USB/Ethernet light is not lit, please refer to 'Troubleshooting and Help'.
Step 5 - Configuring your wireless router to access Virgin.net Broadband
At the end of the Installation wizard, you'll see the following screen:
To set up your wireless router to access Virgin.net Broadband:
- Click the 'Setup My wireless router' button
- Enter your Virgin.net Username and Password when prompted.
- Click 'connect' to connect to Virgin.net Broadband
Tip: Your broadband Username and Password are the same as the ones you chose during broadband registration. We also confirmed these in a letter with the little books we sent you shortly after you registered. Your broadband login is in the following format: email@example.com
Tip: Remember that your Virgin.net Password contains both letters and numbers and is case sensitive - so be sure to check that your 'Caps Lock' key isn't on!