Virgin Broadband
Connections
|
There are many reasons why you might be having trouble getting online, ranging from changing your phone number to whether you have your modem switched on.
Our connection checklist covers the main reasons behind connection problems. |
 |
| Is your modem plugged in and switched on? |
| Is your username and password correct? |
| Have you recently moved house? |
| Have you recently changed your phone number or phone service provider? |
| Is your Virgin Broadband account still active? |
| Are you trying to connect on a different computer to the one you used to set up your Virgin Broadband account? |
| Have you upgraded or bought a new computer? |
|
| Advanced connection FAQs |
|
| How do I find my IP address? |
| How do I test my modem? |
Broadband help >> Activation