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What if I want to move house or change my phone number? |
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What if I want to move house?
Rather than cancelling your account (which takes 30 days) it's much easier to take advantage of our home-mover process and you'll get to keep all your existing account details, like your email address, username and password. Simply contact us on your Customer support number to confirm your new address and phone number and the date you will be moving home and we'll do the rest.
If you give us enough notice, your broadband account will stop working at your current address a few days before you move, and it will be activated when you move in to your new address. If you don't give us notice before you move, it will take about 10-15 working days to get broadband activated at your new address (we will email you to let you know the exact activation date).
When you move into your new address, you'll need to set up your computer and broadband Starter Kit or Wireless Kit as normal. All your National settings will still be on your computer and provided you have passed your activation date, all you need to do is connect as normal. Any refunds (as you won't be able to access your broadband account for a few days) will be calculated automatically.
You can benefit from our home-mover process if you have been with National for more than 30 days and you have not used the home-mover process within the last year.
What if I want to just change my phone number at my current location?
If you'd like to change your existing telephone number you have registered for National, you can, as long as the new phone number is a BT number. If you keep your broadband account on the same line you don't need to do anything - just continue using the service as normal. If, however, you want to change the phone line your broadband account works on, your will need to use our home-mover process. This is outlined above.
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