Pay As You Go and 24seven only
Your account is classed as 'active' as long as you continue to connect to the Internet, to surf or check your emails. It can also become inactive if it has been 60 days since you last connected, or if you missed a payment. There might be a simple reason for this, for example you may have cancelled your credit card recently and forgot to let us know.
To reactivate your account, please call the call centre on your normal customer support number. If you're not sure what your support number is, you can find out in Customer services.
Broadband customers
Your National account will remain active until you cancel your account, or if we are no longer able to take payment for your account. The most likely reasons for us not being able to take payment for your account is if you switch banks, cancel your direct debit or your credit card information is out of date. As such it is important that you keep your account details up to date which you can do in the My Account area of Customer services.