Pay As You Go
Not a problem, if you have changed your phone provider or phone number, you can still access your Virgin Media PAYG account.
24seven
If you have changed your phone number, you need to tell us your new one. This is because we use your number, along with your username and password, to identify you when you dial up to the Internet. If you dial up on a number which we don't recognise, you won't will our identification check. Go to the Change phone number section in My account to update your phone number online, or call customer services on your usual support number.
Virgin Media 24seven is only available via a BT line. Unfortunately you won't be able to access Virgin Media 24seven unless you have BT as your phone provider.
Carrier Pre-select services
As a BT customer it is now possible for you to use other providers in conjunction with BT. As a result, you may pay less for your phone calls, and you keep your BT line. Previously this was done by dialling extra numbers or using an adaptor. It is now possible to do this more conveniently, via an agreement with BT. This is called 'Carrier Pre-Selection' (CPS). Carrier Pre-Selection does not affect you ability to access the Internet
Broadband
National is only available via a BT line. Unfortunately you won't be able to access National unless you have BT as your phone provider.