Connection >> Have you changed or deleted your Virgin Media settings?


Pay As You Go and 24seven customers
Changing the settings in your Virgin Media Internet connection will cause problems connecting to your package. you'll need to set up your Virgin Media connection again. This means setting up an Internet connection on your new/upgraded computer, which dials the correct number and stores your username and password for identification when you connect.

If you're on the computer you'll use to connect to the Internet and check emails with Virgin Media, we can reset your connection for you in the My connection area in Customer services. If you're not on the right computer, you can get all the details you'll need to set up your connection at a later date.

Broadband customers
If you are using the Virgin Media Starter Kit and have changed or deleted your connection settings, you can simply re-enter them by double clicking the 'National' or 'SpeedTouch' icon on your desktop.

If you've deleted the connection, you'll need to re-install your Starter Kit, and re-enter your settings.

You can find all the details you need to set up your connection in the My connection area in Customer services.

If you are using the Virgin Media Wireless Kit, your connection settings are stored on the wireless router, not your computer. Please refer to the installation guide for details on how to change your connection settings.


Connection >> Have you changed or deleted your Virgin Media settings?