National
Dial up connection troubleshooting
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There are many reasons why you might be having trouble getting online, ranging from changing your phone number to whether you have your modem switched on.
Our connection checklist covers the main reasons behind connection problems. |
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| Is your modem plugged in and switched on? |
| Is your username and password correct? |
| Do you use BT Call Minder 1571? |
| Are you withholding your phone number? |
| Have you recently moved house? |
| Have you recently changed your phone number or phone service provider? |
| Is your Virgin Media account still active? |
| Are you trying to connect on a different computer to the one you used to set up your Virgin Media account? |
| Have you upgraded or bought a new computer? |
| Have you changed or deleted your Virgin Media settings? |
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| Advanced connection FAQs |
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| Setting up your Internet connection |
| How to change the number your computer uses to dial up to the Internet |
| How do I find my IP address? |
| How do I test my modem? |
| What are rogue diallers? |