N.B. Fields marked with an asterisk (*) are mandatory.
Please enter your Virgin.net email address if it is different from the one above:
Which operating system do you use?
Which area of the Virgin Media service are you having problems with?
Please provide full details of any error message you received:
Please enter your CLI (the number of the telephone line you use to dial into the Virgin Media service i.e. your home phone number):
Please enter the date and time of the last occasion you experienced these connectivity issues:
Please provide full error code displayed:
Please provide a detailed description of the problem you experienced: